IF THERE is another government agency that does a more excellent job of accelerating one's stress level than the Registrar General's Department (RGD), I have yet to hear of it. I suppose the staff has never heard of the saying, 'To err is human'.

I am strongly convinced that the RGD deliberately makes mistakes in the spelling of names, and even when documents are produced to point out error, it insists that a new procedure be done. A large sum of money is charged for doing something TOTALLY unnecessary.

It is bad enough that one is forced to comply in order to obtain the document needed. It's worse when a seven-day service for which the 'fee' is paid becomes a six-week or seven-week one.

Shabby treatment

As there is no other agency from which one can obtain a birth, marriage or death certificate, one must accept the shabby treatment and not complain.

I suggest that the RGD staff take a good long look at itself and how it deals with the public and do better. It needs to demonstrate a high level of professionalism, accuracy and efficiency in its operations. At the moment, it needs to do the first honourable thing by changing its motto to: 'We aim to displease/anger/frustrate/annoy'.

Any of these words truly reflect the 'service' offered by the RGD.

I am, etc.,

Arlene Latouche

Hopewell P.O.

Hanover