Dear Jean:

All professionals have to give presentations, lead discussions or meet other professionals in informal settings. Our ability to hold conversations is important to success in the workplace.

There are many books on public speaking. Go to your nearest bookshop or buy one on the Internet.

Many people are shy, too timid to speak up in a group or before an audience. The anxiety levels tend to get high before a performance. Performance anxiety can be treated with medication and cognitive-behavioural therapy.

Several techniques

There are several techniques that you can use to calm your fears. Some people worry they might say something foolish or stutter. Tell yourself that everything will go well, take deep breaths between expressions, maintain a positive attitude and hope for the best. Think positive at all times. Experienced individuals will tell you things do happen, but you have to act as if you are in total control at all times and deal positively with any mishap.

Practise speaking with family members or friends. Tape your speeches and listen to them. Practise speaking in standard English and it will become easier to perform on the big occasion. Make a rough draft of your speech and then edit it. Remember that some speeches need a strong emotional component.

Speeches differ in content and intent. Some speeches are inspirational, motivational or informative. Think of what the audience would be interested in listening to. Keep current with your newspapers and television stations. Use your dictionary and thesaurus to help you choose words effectively. Reading, writing and speaking go together. Therefore, be a good writer and practise your speeches.

Down's syndrome

Dear Counsellor:

I recently had a baby who has Down's syndrome. I was devastated, to say the least, but I am coping. I would like to know what I can expect in the future.