There are times when a government pensioner will find it inconvenient to visit the post office to collect his/her monthly pension.

In such cases, the pensioner must appoint one specific person to act as an agent. The agent will be responsible for encashing the pension voucher at the post office, but in order to facilitate this, he/she must be registered with the National Insurance Scheme (NIS) at the Ministry of Labour and Social Security.

The 'Agent Application' form (available at any NIS office) is to be submitted in order for the appointment to take effect.

It is quite easy to complete and asks for details such as the agent and pensioner's names and contact details. It also requires a witness to certify the declarations.

Note that the post office's customer service representatives cannot process any pension voucher unless presented by the authorised agent or the pensioner.