THE EDITOR, Sir:
IN RESPONSE to a letter to the Editor on Monday June 3, 2002, we wish to inform the public of our ordinary (mail) services as well as respond specifically to customer Lois Bryce.
The ordinary service is offered where one can submit applications by mail using manager's cheque or postal order. They may also attend any of our offices in person to make payment and the certificates will be mailed out when completed.
In the case of mailed applications, once the application is received a receipt is drawn; however, this receipt will be sent along with the certificates applied for in the mail once the application is processed. Our special Services Unit staff at 1-888-743-2273 (1-888-RGD-CARE) will be able to give customers their receipt number once they can inform us of the date of application, applicant's name and person applied for.
In the case of customer Bryce the application was received April 5, 2002 and was printed on May 1, 2002. It was subsequently mailed on May 21, 2002 as one of 10,783 items mailed in May. We apologise for the slight delay in sending out the printed certificates. The registered letter number is 126424/18. It was mailed to the address give, Hague, Falmouth P.O., Trelawny. We have been unable to make contact with the customer by the telephone number given.
We recognise that customers applying by mail would generally not have a receipt in hand until certificates are mailed out.
All our regional offices are prepared to serve our customers and will check information on queries with or without a receipt number. However, a receipt number does make us able to respond to customer queries more quickly.
We regret the customer felt she had no recourse but to submit a new application and have therefore refunded fees for latter application that would duplicate the successful one mailed to her.
I am, etc.,
PATRICIA HOLNESS (Dr.) J.P.
Chief Executive Officer, Registrar General &
Deputy Keeper of the Records
