Utility companies must find new means of contact

THE EDITOR, Sir:

KINDLY GRANT us space to air a concern and offer a solution to a problem that affects us all as customers of the utility companies.

The late and non-delivery of utility bills continue to create havoc on our operations as we are unable to consistently allocate charges and make payments on a timely basis.

Despite the best efforts of the utility companies to alleviate this difficulty, we find it inconvenient to routinely having to call for any of our approximately 70 utility account balances, or to dispatch a bearer to join long queues to collect copy bills.

At the same time, however, we are penalised with threats of, or actual disconnections.

We are of the opinion that the utility companies, in not being able to guarantee the delivery of bills ahead of the due dates, should give longer periods for the settlement of said bills.

Another option is for the bills to be posted on the Internet, maybe accessible via PIN numbers.

The savings in having fewer disconnections and reconnections, fewer customer inquiries, and better cash inflows, suggests that these options should be given serious thought.

I am, etc.,

HORACE E. BOGUES

Managing director

Bogues Brothers Industries

Limited

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