THE EDITOR, Sir:THIS LETTER is in response to the issues raised in your Letter of the Day published on January 28, 2004. The JUTC is grateful to the writer for highlighting these issues, and will take the necessary action to remedy the problems.
It is unfortunate that one of our passengers was subjected to such unprofessional behaviour, as outlined in the letter. The JUTC took over the operations of the bus service in the KMTR in order to uplift the quality of the service. We will therefore seek to ensure that instances, as reported, receive prompt action and strive to ultimately eliminate such abuse.
We are conscious of the importance of good customer service and therefore undertake ongoing training for our staff. We welcome reports from the public that assist us in identifying employees who fail to deliver good customer service.
The JUTC wishes to clarify the conditions of the Sunday Transfer System.
Passengers can transfer to and from route #500 to any of the following routes:
Spanish Town to Half-Way Tree
Duhaney Park to Half-Way Tree
Constant Spring to Half-Way Tree
Havendale to Half-Way Tree
Meadowbrook to Half-Way Tree
Chancery Street to Half-Way Tree
Norbrook to Half-Way Tree
Golden Spring to Half-Way Tree
Border/Lawrence Tavern to Half-Way Tree
Barbican to Half-Way Tree
There is no time limit on transfer. Transfer tickets are valid all day for the date of purchase. Transfer tickets are only valid for the routes listed and route 16A is not included. This is an incentive offered by us for persons to choose our service over that of the alternative.
The Sunday Transfer System was implemented on November 16, 2003. It was accompanied by a public education campaign, which was intended to inform the commuting public. Employees were trained in the use of the new system. Your letter has highlighted the fact that our public education programme needs to be extended, and that some employees are not conversant with the new system. The JUTC will take the necessary corrective actions.
I am, etc.,
KEITH CHAMBERLAIN
VP Employee and Public Relations
Jamaica Urban Transit Company (JUTC)
