Contributed photo
Darryl Elliot, left, speaks with Phillip Paulwell, second left, Minister of Industry, Commerce and Technology ahead of the seminar on Incoming Call Centre Management held at the Hilton Kingston on May 2. Looking on are Sandra Glasgow, senior director, Technology Innovation Centre (TIC) and Robert Phillips, information services manager, TIC.Government is moving to incorporate and enact legislation this year to facilitate Jamaica becoming the e-commerce hub of the region, according to Industry, Commerce & Technology Minister Phillip Paulwell.
Within a few weeks, a discussion paper will be tabled in Parliament outlining the proposed policy for the regulatory framework for e-commerce and to solicit views from the public, Mr. Paulwell said.
He was speaking at the opening of an executive seminar on Incoming Call Centre Management on May 2, at the Hilton Kingston Hotel. The seminar was staged by the Technology Innovation Centre [TIC], University of Technology, Jamaica.
Mr. Paulwell said that the information technology (IT) sector provides tremendous opportunities for Jamaica, and that the Government will not focus on just one aspect of the industry.
He said that the Government is still committed and confident that 40,000 jobs will be created in the sector over the next three years. The Minister said that those companies that are looking at Jamaica recognise that the skills and human resources are available locally to make the nation a very attractive location for their IT businesses.
The Minister also said that the Government has a very ambitious plan to use information technology to transform the way it relates to people, and is about to roll out an e-commerce network throughout the country that will enable ordinary Jamaicans to have direct and remote access to Government.
He said that soon persons who are now travelling long distances to do business with the Government, will no longer have to do so. Instead, they will be able to go to their local post office, or do their business from home.
Senior director of the TIC, Sandra Glasgow, said that there is a growing national consensus that information and communication technology investments represent a real opportunity for sustainable business formation, job creation and economic growth.
She said that over the next several months, the TIC will be hosting a series of seminars and workshops designed to prepare Jamaicans for technology entrepreneurship and improve the skills of managers in businesses that utilise technology.
The Technology Innovation Centre staged a very successful seminar which attracted over forty managers and supervisors from local companies. The presenter was Darryl Elliot who is an associate of In-coming Calls Centre Management Institute (ICMI) and President of the Washington, DC-based Intele-Source Inc. Mr. Elliot has more than 18 years of practical experience in the call centre field, involving both large and small contact centre environments and specialises in key areas of call centre management and operations.
